For additional questions please contact us prior to purchasing. 

All orders placed over a holiday and/or the weekend will begin processing the following business day. Once your order is prepared and ready for shipping, confirmation will be sent including the tracking number, via the email address you provided. Please ensure that your contact information is correct when creating your Beautifly account. You can also check the status of your order anytime by logging onto your account. Once you receive your tracking number allow up to 24 hours for your tracking number to become recognizable.


Please allow 5-7 business days after payment for your order to be processed, with an additional 2 business days for delivery. Wigs are 7-10 business days. Please note that no refund or exchange will be accepted. We specialize in VIRGIN & RAW HAIR EXTENSIONS, which takes time to be co-washed etc before shipping.

UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES: Your order will be shipped via USPS, unless otherwise stated, to the address provided when you made your initial order. You will receive an order confirmation email and a shipping confirmation email.

Tracking numbers are sent to your email address inbox when a shipping label is created. Please also be sure to check your spam folders for shipping information, if shipping information was not received based on the time stated in the shipping, processing & handling policy, please contact us and let us know. Use your USPS tracking to track your package. Incomplete or incorrect address information will cause a definite delay in the shipping of your order. Please thoroughly check the address information on your order. Make sure you have included ALL the information (street# address, apt#, etc.) needed to deliver your package.

Please note: Shipping addresses cannot be changed once you placed orders. If your order got returned to us we will re-ship at your expense. Beautifly will not be responsible for returned packages due to inaccurate shipping information. 

We apologize for the inconvenience, but we do not have any way to give special delivery instructions to USPS and they will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.


If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us immediately. We will contact USPS right away and initiate a trace. This investigation can take up to 8-10. We will not replace or refund lost packages.